Transforming Mental Healthcare with Digital Innovation

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About Divethru

client

Divethru

Industry

Mental Health

Timeline

2021-2025 (Ongoing)

Services

Tech Strategy + Development

Divethru is a Canadian mental health startup focused on supporting individuals struggling emotionally and mentally through accessible, secure, and tech-driven therapy. Their hybrid model combines in-person sessions with 24/7 virtual care via web and mobile applications.

The platform features smart booking, therapist matching based on user needs and availability, on-demand live sessions, and peer-to-peer support—all delivered through a HIPAA-compliant system. With transparent payments and end-to-end encryption, Divethru ensures therapy is not only easy to access but safe and reliable.

Performance Highlights (2020-2025)

1.2M+

Therapy Sessions Completed

150K+

North American Registrations

5 Sec

Less than Therapist Match
Time Speed

92%

Adoption Rate (Ages 18–34)

70%+

Integrated Payment Usage

20x

Financial Growth
From CAD$9 monthly to CAD$200+ per session

The Challenges

Challenge
No scalable backend architecture
Challenge
Complex scheduling and booking workflows
Challenge
Low user engagement
Challenge
Single channel payment system
Challenge
Security and compliance concerns
Challenge
High administrative overhead

Solutions & Impact

Challenge
AWS microservices and NoSQL migration
Challenge
Custom scheduling modules and automated invoicing
Challenge
Notification systems and session reminders
Challenge
Unified payment gateway with multi-channel support
Challenge
HIPAA/PHIPA compliant video + encryption
Challenge
Complete admin dashboard development
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TechCare's Journey with Divethru

Journey

2021 - Ideation

Divethru came to TechCare with a clear goal to digitize mental health therapy delivery. They needed a reliable, future-ready tech partner to support early-stage planning, define scalable architecture, and validate a digital-first model.

Journey

2022 - Experimentation

We launched the MVP, focused on testing essential features:

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Therapist matching logic
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User journey flows
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Basic scheduling and session management
Journey

2023 - Finalization

After iterative testing, we rebuilt the platform using scalable technologies:

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React (Web) + React Native (Mobile)
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Transitioned from SQL to NoSQL
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Migrated architecture from monolithic to microservices
Journey

2024 - Expansion & Customization

With increasing demand and four physical locations launching, new capabilities were introduced:

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Encrypted video consultations
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Peer-to-peer support sessions
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Cross-device responsiveness
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Studio to app session syncing
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Advanced notification and alert systems
Journey

2025 - Strategic Enhancements

By 2025, Divethru was relying on third-party tools like Cliniko for core operations. TechCare recommended replacing external dependencies with custom-built, fully integrated systems.

Custom solutions developed:

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Secure scheduling and rescheduling
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Dedicated admin panel for therapist and session management
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HIPAA/PHIPA compliant video consultation
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Smarter therapist-client matching system
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Automated billing with tax-inclusive invoicing
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Unified back office dashboard for operational control

Results & Impact

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4 Locations Operating

Scaled from 0 to 4 physical therapy studios across Canada, expanding accessibility and reach.

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Full Compliance Maintained

Delivered HIPAA and PHIPA compliant systems, ensuring secure video sessions and data protection.

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1-1 Sessional Therapy

Crafted a smooth, intuitive experience for both therapists and users across web and mobile platforms.

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20x Financial Growth

Achieved revenue growth by shifting from a CAD$9 monthly subscription to a minimum CAD$200 therapy session.

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Cross-Platform Presence

Launched and maintained responsive apps on Web, iOS, and Android ensuring access anytime, anywhere.

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Tech Stack, How We Built It

Frontend

React, React Native, Next.js

Backend

Python

database

MongoDB, Redis, Firebase

Architecture

Microservices

Security

Encrypted video & user data
with HIPAA/PHIPA compliant
infrastructure

Search

Algolia

Cloud Infrastructure

AWS Cloud & Compute Services

3rd Party Tools

Cliniko

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Systems Delivered, What We Built

Therapist Dashboard

Scheduling, session management,
performance tracking

Admin Panel

For session oversight, therapist
onboarding and analytics

Custom Payment Gateway

Supports tax-inclusive invoicing, secure transactions, and streamlined therapist payouts

User-facing Mobile App

Therapy access, booking, reminders

User-facing Web App

Account management, live sessions, peer support

Notification System

For sessions and follow-ups

Author

I’ve worked with Solehin Islam and TechCare Inc. ... I’m continually impressed with how seamless our development is and highly recommend connecting with him if you’re looking for a new development team …

Sophie Gray

CEO, DiveThru, Edmonton, Canada.

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