DiveThru: The Healthcare Success Story | TechCare

Transforming Mental Healthcare with Digital Innovation

Transforming Mental Healthcare with Digital Innovation

About Divethru

client

Divethru

Industry

Mental Health

Timeline

2021-2026 (Ongoing)

Services

Tech Strategy + Development

Divethru is a Canadian mental health startup focused on supporting individuals struggling emotionally and mentally through accessible, secure, and tech-driven therapy. Their hybrid model combines in-person sessions with 24/7 virtual care via web and mobile applications.

The platform features smart booking, therapist matching based on user needs and availability, on-demand live sessions, and peer-to-peer support—all delivered through a HIPAA-compliant system. With transparent payments and end-to-end encryption, Divethru ensures therapy is not only easy to access but safe and reliable.

Performance Highlights (2020-2025)

1.2M+

Therapy Sessions Completed

150K+

North American Registrations

5 Sec

Less than Therapist Match Time Speed

92%

Adoption Rate (Ages 18–34)

70%+

Integrated Payment Usage

20x

Financial Growth
From CAD$9 monthly to CAD$200+ per session

The Challenges

No scalable backend architecture
Complex scheduling and booking workflows
Low user engagement
Single channel payment system
Security and compliance concerns
High administrative overhead

Solutions & Impact

AWS microservices and NoSQL migration
Custom scheduling modules and automated invoicing
Notification systems and session reminders
Unified payment gateway with multi-channel support
HIPAA/PHIPA compliant video + encryption
Complete admin dashboard development
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TechCare's Journey with Divethru

Journey

2021 - Ideation

Divethru came to TechCare with a clear goal to digitize mental health therapy delivery. They needed a reliable, future-ready tech partner to support early-stage planning, define scalable architecture, and validate a digital-first model.

Journey

2022 - Experimentation

We launched the MVP, focused on testing essential features:

Therapist matching logic
User journey flows
Basic scheduling and session management
Journey

2023 - Finalization

After iterative testing, we rebuilt the platform using scalable technologies:

React (Web) + React Native (Mobile)
Transitioned from SQL to NoSQL
Migrated architecture from monolithic to microservices
Journey

2024 - Expansion & Customization

With increasing demand and four physical locations launching, new capabilities were introduced:

Encrypted video consultations
Peer-to-peer support sessions
Cross-device responsiveness
Studio to app session syncing
Advanced notification and alert systems
Journey

2026 (ongoing) - Strategic Enhancements

By 2025, Divethru was relying on third-party tools like Cliniko for core operations. TechCare recommended replacing external dependencies with custom-built, fully integrated systems.

Custom solutions developed:

Secure scheduling and rescheduling
Dedicated admin panel for therapist and session management
HIPAA/PHIPA compliant video consultation
Smarter therapist-client matching system
Automated billing with tax-inclusive invoicing
Unified back office dashboard for operational control

Results & Impact

4 Locations Operating

Scaled from 0 to 4 physical therapy studios across Canada, expanding accessibility and reach.

Full Compliance Maintained

Delivered HIPAA and PHIPA compliant systems, ensuring secure video sessions and data protection.

1-1 Sessional Therapy

Crafted a smooth, intuitive experience for both therapists and users across web and mobile platforms.

20x Financial Growth

Achieved revenue growth by shifting from a CAD$9 monthly subscription to a minimum CAD$200 therapy session.

Cross-Platform Presence

Launched and maintained responsive apps on Web, iOS, and Android ensuring access anytime, anywhere.

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Tech Stack, How We Built It

Frontend

React, React Native, Next.js

Backend

Python

database

MongoDB, Redis, Firebase

Architecture

Microservices

Security

Encrypted video & user data with HIPAA/PHIPA compliant infrastructure

Search

Algolia

Cloud Infrastructure

AWS Cloud & Compute Services

3rd Party Tools

Cliniko

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Systems Delivered, What We Built

Therapist Dashboard

Scheduling, session management, performance tracking

Admin Panel

For session oversight, therapist onboarding and analytics

Custom Payment Gateway

Supports tax-inclusive invoicing, secure transactions, and streamlined therapist payouts

User-facing Mobile App

Therapy access, booking, reminders

User-facing Web App

Account management, live sessions, peer support

Notification System

For sessions and follow-ups

Sophie Gray

I've worked with Solehin Islam and TechCare Inc. for over 5 years now. I'm continually impressed with how seamless our development is and highly recommend connecting with him if you're looking for a new development team!

Sophie Gray

CEO, DiveThru, Edmonton, Canada.

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